City of Cleveland Launches Care Call Program for Seniors

City of Cleveland recently launched a Cleveland Care Calls program that aims to keep the city’s senior citizens connected while checking in on their wellbeing. Seniors can request a wellbeing call Monday - Friday, 7:00 AM - 11:00 AM.

The automated telephone reassurance system is being offered by the Department of Aging and Public Safety to Cleveland seniors 60 and over or adults 18-59 with a disability. To participate, individuals must complete an application found here and submit the request to the Department of Aging.

Once approved, registered citizens will receive an automated call at days and time they request. If the individual does not respond to his/her call, the system will reattempt the call several times in a 30-minute period.

If the individual does not respond within that 30-minute period, the Department of Aging will then contact any person designated as emergency contact by the senior. If the senior or emergency contact cannot be reached, the Department of Public Safety may be asked to make a home check.

For more information, please contact the Cleveland Care Calls Project Director at 216-664-6316 or 216-664-2833. For more information, please visit

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Volume 12, Issue 7, Posted 5:01 PM, 07.06.2020